Terms of Service
The terms governing your use of this website and our services. Written in plain English.
Last updated
May 23, 2026
Acceptance of terms
By accessing or using primechimneyexperts.com or engaging Prime Chimney Experts for service, you agree to these terms. If you don't agree, please don't use the site or our services.
Service area and availability
We serve the Dallas–Fort Worth Metroplex. Availability is subject to crew scheduling, weather, and access conditions. Same-week scheduling is typical but not guaranteed.
Quotes and pricing
All starting prices shown on this site are estimates. Final pricing depends on chimney condition, accessibility, materials, and any code issues identified during inspection. We provide a written, line-item quote before any work begins. You approve in writing before we lift a tool.
Workmanship warranty
We warrant our workmanship for 1 year from completion. If something we installed or repaired fails due to faulty workmanship, we'll come back at no charge. Manufacturer warranties on materials are passed through; we'll help you file claims.
Cancellation and rescheduling
You may cancel or reschedule any inspection or job at no charge with 24+ hours notice. Same-day cancellations or no-shows may incur a $49 trip-fee at our discretion.
Prime Program membership
Prime Program is month-to-month at $19.99 (or $240/year). Cancel anytime with email notice — no contract, no cancellation fee. Member benefits begin within 30 days of signup.
Limitations of liability
We carry general liability and workers' comp insurance covering our work on your property. We are not responsible for damage caused by pre-existing structural issues we did not work on, weather events, or third-party actions. Total liability under any single engagement is limited to the amount paid for that engagement.
Photography and documentation
We photograph our work for documentation, quality control, and warranty records. We may use anonymized photos (no personal identifying info or full address) in marketing. If you'd like to opt out of marketing-use, email us and we'll honor it.
Intellectual property
The site content, design, photographs, and copy are © Prime Chimney Experts unless otherwise marked. You're welcome to share links to our pages; please don't reproduce content without permission.
Governing law
These terms are governed by the laws of the State of Texas, USA. Disputes will be resolved in the courts of Collin County, Texas, unless otherwise agreed.
Contact
Questions about these terms? Email service@primechimneyexperts.com or call (682) 226-6257.
Talk to a CSIA-certified expert today.
Free written quote. Same-week scheduling. 24/7 emergency response when you need it.
24/7 Response
Active leak, animal in flue, post-fire damage, or smoke event? We respond within 2 hours during business hours, subject to crew availability after-hours.
Emergency line