Question 1

How often should I have my chimney swept?

Accepted Answer

The NFPA recommends an annual chimney inspection (Level 1), with sweeping done when buildup reaches 1/8" of creosote. For active wood-burning fireplaces, that's typically once per heating season.

Question 2

Are your technicians certified?

Accepted Answer

Our chimney inspectors hold current CSIA (Chimney Safety Institute of America) certifications, verifiable via the CSIA member directory at csia.org. We also have NFI specialists for fireplace installations.

Question 3

Do you offer emergency service?

Accepted Answer

Yes — emergency response is available 24/7 (subject to crew availability) for active water leaks, animal trapped in flue, post-fire damage, and storm damage. Same-day in most cases.

Question 4

Do you provide written quotes before work begins?

Accepted Answer

Always. We provide a written quote before any work begins, with photos of the issues we found. Final pricing depends on chimney condition and any additional work identified during inspection.

Question 5

What's the Prime Program membership?

Accepted Answer

Prime Program is our annual maintenance program at $19.99/month ($240/year). Includes: annual Level 1 inspection and sweep ($248 value), priority scheduling, 10% off all repairs, and emergency response priority. Cancel anytime, no contract.

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