1-Year Workmanship Warranty. In Writing. Transferable.
When we say 'guaranteed,' we mean it. Here's exactly what the warranty covers, what it doesn't, and how to claim it if you ever need to.
"If it's our work and it fails, we come back. Free."
Our warranty isn't a marketing phrase. It's a signed line item on your invoice. Keep it with your house records — it transfers to the next owner if you sell.
What's covered
- Workmanship on every chimney repair, install, sweep, and inspection we perform
- Materials we install (passed through from manufacturer warranties — 1 year minimum)
- Re-inspections requested due to suspected workmanship issue
- Warranty stays with the home — transferable to new owners free of charge
What's not
- Damage from acts of God (storms, lightning, earthquakes)
- Damage caused by third parties or DIY modifications after our work
- Pre-existing structural issues outside the scope of the original job
- Normal wear & tear consistent with chimney aging
These aren't us being cheap — they're standard industry exclusions. Independent insurance often covers many of these.
How to claim your warranty.
Call or email us
Reach us at (682) 226-6257 or service@primechimneyexperts.com. Briefly describe the issue.
We schedule a re-inspection
Within 5 business days for non-emergencies. Same-day or next-day for active water / safety issues.
We come back. Free.
If it's our workmanship, we fix it at no cost. Period. Documented with photos again.
Have a warranty question right now? Don't wait.
Most chimney work has no warranty. Ours does.
Day-laborer subcontractor crews don't warranty their work. Out-of-state chains warranty it on paper but make claims impossible. We're local, we're licensed, and we sign next to a phone number we actually answer.
4.9 Stars Across 0 Reviews
Every review is publicly verifiable on Google. We don't compose them — and we don't hide negative feedback, we fix it.
"Showed up on time, gave a clear inspection report with photos, and fixed our cap same-day. No upsell pressure."
Sara L.Plano, TX · Chimney Cap Installation"Best chimney service in the area. Written quote before work, no surprises, professional from start to finish."
Robert G.Frisco, TX · Crown Repair"Honest, professional, and reasonably priced. Highly recommended for anyone needing chimney work."
David R.Dallas, TX · Chimney Sweep"Replaced our cracked crown — they explained everything, sent insurance docs, and it's held up through 3 winters now."
Jessica M.McKinney, TX · Chimney Crown"Did the relining job on a 1970s house. Code-compliant, NFI specialist signed off. Worth every penny."
Michael T.Irving, TX · Chimney LinerTalk to a CSIA-certified expert today.
Free written quote. Same-week scheduling. 24/7 emergency response when you need it.
24/7 Response
Active leak, animal in flue, post-fire damage, or smoke event? We respond within 2 hours during business hours, subject to crew availability after-hours.
Emergency line