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FAQs

Chimney Questions, Answered Straight.

No sales fluff — just clear answers to what DFW homeowners actually ask us about chimney service, pricing, scheduling and safety.

Scheduling & Service

How fast can you come out?

We offer same-week scheduling across the DFW Metroplex, and we return every call within one business hour. For emergencies — active leaks, animals trapped, post-fire damage — we respond within 2 hours during business hours.

Do you give a specific arrival time?

Yes. We schedule a 1-hour arrival window, not a 4-hour one, and we text you 30 minutes before the technician arrives with their name and photo.

What areas do you serve?

All of the DFW Metroplex — Dallas, Plano, Frisco, McKinney, Fort Worth, Arlington, Irving, Garland, Richardson, Allen, Denton, Southlake and surrounding communities.

Pricing & Quotes

Is the inspection free?

The first inspection is free — we come out, look at the chimney, take photos, and give you a written quote with no obligation. A deep diagnostic (Level 2 with video scope) for insurance or real estate is $199.

Do you provide written quotes before work begins?

Always. You get a written, line-item quote with photos of the issues before we lift a tool. If we find something mid-job, we stop and rewrite the quote for your approval.

Do you offer financing?

Yes — jobs over $1,000 qualify for 12-month 0% APR financing through our partner. Soft credit pull, instant decision, no impact to your score from checking.

Safety & Standards

How often should I have my chimney swept?

The NFPA recommends an annual chimney inspection (Level 1), with sweeping done when buildup reaches 1/8" of creosote. For active wood-burning fireplaces, that's typically once per heating season.

Are your technicians certified?

Our chimney inspectors hold current CSIA (Chimney Safety Institute of America) certifications, verifiable via the CSIA member directory at csia.org. We also have NFI specialists for fireplace installations.

What is the Prime Program membership?

Prime Program is our annual maintenance program at $19.99/month. It includes an annual Level 1 inspection and sweep ($248 value), priority scheduling, 10% off all repairs, and emergency response priority. Cancel anytime, no contract.

10+
Years
4.9★
Rating
CSIA
Certified
< 2hr
Response
Ready when you are

Talk to a CSIA-certified expert today.

Free written quote. Same-week scheduling. 24/7 emergency response when you need it.

Licensed & Insured Same-Week Scheduling Written Quote, Always
Emergency

24/7 Response

Active leak, animal in flue, post-fire damage, or smoke event? We respond within 2 hours during business hours, subject to crew availability after-hours.

Emergency line
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